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Mekavo Stay — the rules for hosts and guests

Short and plain. These rules add to our Terms of Service and Privacy Policy. Terms of Service · Privacy Policy

What Mekavo Stay is

Software for hosts: a booking page, a calendar linked with other sites, guest messages and the host's own records.
Mekavo is not a party to any stay. We do not own, inspect for safety or manage the places, we do not set prices, and we do not accept bookings for a host.
Mekavo never holds a guest's money and takes no commission on bookings.

You follow the rules where your place is: licences or registration numbers, night limits, building and owners' rules, safety, taxes including any tourist tax, and reporting guests to the authorities where the law asks.
You describe your place honestly: real photos of that place, the right number of guests, beds and bathrooms, and every price and fee shown before the guest pays.
You answer requests, keep to the bookings you accept, and keep guests' details only for their stay and for as long as the law requires.
You only invite people to your team who need to be there, and give each one only the job they do.

Sending a request is not a booking. The stay is booked only when the host accepts it.
Your stay is agreed between you and the host. The host's house rules, deposit and cancellation rule apply, and are shown before you pay.
For a private home, the full address is shared once the host accepts your booking.
Treat the place with care and leave it as you found it.

Guests pay the host directly — in cash, by bank transfer, or online into the host's own Stripe, Wompi or Mercado Pago account where it is offered. Online payments follow that provider's own terms.
Refunds are made by the host, under the host's own rule. Mekavo cannot move a host's money.
Mekavo Stay is free for hosts for now. If that ever changes, we will tell you well ahead of time.

"Checked on the spot", "Filmed here" and "Your Google listing" each show that a check was passed on a date. They are not a guarantee of a place, a host or a stay.
The on-the-spot check and the filming fade after a year unless the host renews them.
Reviews are left on the host's own Google listing, under Google's rules.

Listing a place you have no right to let, or photos and words that are not true of it.
Refusing or treating a guest differently for who they are.
Spam, fake requests or abuse through a booking page or its request form.
We may switch off a page or an account that breaks these rules or the law.

A guest's name, phone number, dates and message go to the host they asked. In the host's team, each person sees only what their job needs — a cleaner never sees guests' phone numbers or money.
We never sell anyone's details. Our Privacy Policy says what we keep and for how long.

About a stay: talk to the host first — their WhatsApp is on their page and in your booking.
To report a page that breaks these rules, write to [email protected] with the page's address.

Updated 19 October 2026. · Mekavo Stay