Refund Policy

Last updated: 6 March 2026

Cette Politique de Remboursement explique quand et comment vous pouvez demander un remboursement pour les paiements effectués à USK DIGITAL LTD (opérant sous le nom « Mekavo »). Mekavo est gratuit pour les garages en Algérie — cette politique s'applique aux achats optionnels de packs de crédits. Tous les remboursements sont traités en Dinar Algérien (DZD). Cette politique respecte vos droits en vertu de la Loi n°09-03 du 25 février 2009 relative à la protection du consommateur et à la répression des fraudes de la République Algérienne Démocratique et Populaire.

1. Subscription Refunds

Mekavo subscriptions are billed monthly or annually. Our refund policy for subscriptions is as follows:

• Dans les 14 jours, aucun crédit utilisé : Remboursement complet disponible.
• Crédits utilisés : Non remboursable.
• Après 14 jours : Aucun remboursement.
• Mekavo est gratuit en Algérie : Pas d'abonnement à rembourser.
• Note TVA : L'Algérie a 19% de TVA.

2. SMS Credit Packs

• Unused credits: If you have not used any SMS credits from a purchased pack, you may request a full refund within 14 days of purchase.
• Partially used: Once any credits from a pack have been used (i.e., SMS messages sent), the pack is non-refundable. Your balance will be adjusted accordingly.
• Expiry: SMS credits do not expire while your account is active.

3. AI Credit Packs

• Unused credits: If you have not used any AI credits from a purchased pack, you may request a full refund within 14 days of purchase.
• Partially used: Once any credits have been consumed (e.g., AI chat, part scanning, voice transcription), the pack is non-refundable.
• Monthly free allowance: The monthly AI credit allowance included with your subscription is provided at no additional cost and is not refundable.

4. Vehicle Lookup Top-ups

• Unused balance: If you have not used any lookup balance from a top-up, you may request a full refund within 14 days of purchase.
• Partially used: Once any lookup balance has been used (i.e., vehicle registration lookups performed), the top-up is non-refundable.
• Balance retention: Lookup balance does not expire while your account is active.

5. Service Usage & Refund Eligibility

By purchasing a subscription or credit pack, you acknowledge and agree that:

• L'utilisation de tout crédit constitue la consommation du service numérique
• Mekavo est gratuit pour les garages en Algérie — les packs de crédits sont optionnels
• Rien n'exclut vos droits en vertu de la Loi n°09-03 de protection du consommateur
• Vous pouvez contacter la Direction Générale du Contrôle Économique et de la Répression des Fraudes (DGCERF)

This policy is designed to be fair to both parties: you can try the service risk-free during the trial, and once you pay and use credits, those consumed services cannot be "returned".

6. Free Trial

The 7-day free trial does not require a credit card and involves no payment. There is nothing to refund. The trial includes limited access to AI and lookup features so you can evaluate the service before subscribing. If you choose to subscribe after the trial, the standard refund terms above apply.

7. How to Request a Refund

The easiest and fastest way to request a refund is through a support ticket:

1. Log in to your Mekavo dashboard and go to Messages
2. Create a new support ticket with the subject "Refund Request"
3. Include which payment you are requesting a refund for and the reason
4. Our team will review your request and respond directly within the ticket

You can also email us at , but support tickets are processed faster as they are linked to your account.

8. Processing Time

• Nous visons à examiner les demandes dans les 3 jours ouvrables
• Les remboursements sont traités via Stripe en DZD
• L'Algérie a 19% de TVA
• Les remboursements apparaissent dans les 5 à 10 jours ouvrables
• Tout solde restant sera retiré de votre compte

9. Exceptions

We reserve the right to refuse a refund in the following cases:

• The refund request is made after the eligible refund period (14 days)
• Any purchased credits or balance have been used (service consumed)
• The account was terminated due to a violation of our Terms of Use
• Fraudulent or abusive refund behaviour is detected

In exceptional circumstances (e.g., service outage, billing error), we may issue goodwill refunds or credits at our discretion.

10. Contact Us

For billing or refund questions, the best way to reach us is via a support ticket in your Mekavo dashboard (Messages page). You can also contact us directly:

USK DIGITAL LTD (trading as Mekavo)
76 Letchworth Rd, Leicester, LE3 6FH, UK

Email: