Terms of Use

For vehicle owners, fleets, smart tag users, shops and restaurants

Last updated: October 12, 2026

These Terms of Use ("Terms") govern your access to and use of the Mekavo vehicle owner and fleet management portal ("Service"), operated by MEKAVO LTD ("we", "us", "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not create an account.

1. Acceptance of Terms

By registering for an account, accessing or using the Service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy.

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notification. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

2. Service Description

Mekavo provides a digital platform for vehicle owners and fleet operators to:

  • Store and manage vehicle records, service history and documents
  • Receive reminders for MOT, insurance, tax, services and custom dates
  • Look up official vehicle data (where available in your country)
  • Complete and store vehicle inspection checklists
  • Report and track vehicle defects
  • Track fuel consumption and mileage
  • Manage fleets with teams, drivers and vehicle assignments
  • Connect with workshops that service your vehicles

Feature availability may vary by country and subscription tier.

3. Eligibility

You must be at least 18 years of age to create an account and use the Service. By registering, you confirm that:

  • You are at least 18 years old
  • The information you provide is accurate and complete
  • You will keep your account information up to date
  • You have the legal authority to agree to these Terms

4. Your Account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must:

  • Choose a strong password and not share it with anyone
  • Notify us immediately if you suspect unauthorised access to your account
  • Provide accurate personal and contact information
  • Maintain only one personal account per person

We may suspend or terminate accounts that violate these Terms or are used fraudulently.

5. Vehicle Data

Where available, the Service allows you to look up official vehicle data from third-party providers. You acknowledge that:

  • Vehicle data is provided by third-party sources and we do not guarantee its accuracy or completeness
  • Data availability varies by country and vehicle type
  • Vehicle lookups may be limited by your subscription tier
  • You must not use vehicle data for purposes that violate applicable law

You are responsible for verifying the accuracy of any vehicle information stored in your account.

6. Inspections & Records

The Service provides digital inspection checklists and record-keeping tools. You understand that:

  • Inspections completed through the Service are for your own record-keeping purposes
  • The Service does not replace mandatory statutory inspections or examinations required by law
  • You remain solely responsible for ensuring your vehicles comply with all applicable regulations
  • Inspection records are stored according to the retention periods set by your organisation or the applicable legal requirements in your country

We do not certify, validate or endorse any inspection completed through the Service. A digital inspection record does not constitute a legal certificate of roadworthiness.

7. Fleets & Organisations

If you create or join a fleet organisation, you acknowledge that:

  • Organisation owners and managers can view inspection records, vehicle data and defect reports for vehicles within the organisation
  • Organisation owners are responsible for managing member access and permissions
  • Data you create within an organisation (inspections, defects, vehicle records) is accessible to authorised members of that organisation
  • If you leave an organisation, records you created within it may be retained by the organisation
  • Organisation owners are responsible for ensuring their use of the Service complies with applicable employment and data protection laws

8. Subscriptions & Payments

The Service offers both free and paid features:

  • Free tier — service records, documents, fuel tracker, email reminders, basic inspections
  • VIP (individual) — SMS reminders, vehicle lookups, priority features. Billed annually via Stripe.
  • Fleet plans — per-vehicle pricing for business and public sector organisations. Billed monthly via Stripe.

Paid subscriptions renew automatically unless cancelled before the renewal date. You may manage or cancel your subscription at any time through the billing portal. Refunds are handled in accordance with our Refund Policy.

We reserve the right to change pricing with 30 days' notice. Price changes do not affect the current billing period.

9. Data & Privacy

We collect, process and store your personal data in accordance with our Privacy Policy. By using the Service, you consent to such processing.

You may request a copy of your data, request corrections, or request deletion of your account at any time. See our Privacy Policy for full details on your rights.

10. Intellectual Property

The Service, including its design, software, content, logos and trademarks, is owned by MEKAVO LTD and protected by applicable intellectual property laws. You may not copy, modify, distribute or reverse-engineer any part of the Service.

Content you create (inspection records, vehicle notes, photos) remains yours. By uploading it to the Service, you grant us a limited licence to store, process and display it within the Service as necessary to provide the features you use.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" without warranties of any kind, express or implied
  • We are not liable for any missed reminders, notifications or alerts, regardless of the cause
  • We are not liable for the accuracy of third-party vehicle data
  • We are not liable for any consequences arising from inspection records or defect reports
  • Our total liability to you shall not exceed the amount you have paid us in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Termination

You may delete your account at any time from your account settings. Upon deletion:

  • Your personal data will be deleted in accordance with our Privacy Policy
  • Vehicle records, inspection data and documents will be permanently removed
  • Active subscriptions will be cancelled (no refund for the current period)
  • Data shared with organisations you belonged to may be retained by those organisations

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law.

13. Applicable Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Your statutory rights under the Consumer Rights Act 2015 are not affected.

14. Smart Tags

A Mekavo smart tag is a QR code you put on something you own. Whoever finds it can scan it and send you a message, without seeing your phone number, email or address. This section applies to everyone who activates a tag and to everyone who prints and sells tags.

14.1 If you activate a tag

  1. A tag becomes yours when you activate it with the PIN printed with it. Keep the PIN private until then: whoever activates the tag first becomes its owner.
  2. Activating a tag means you accept these Terms and our Privacy Policy. If you do not have a Mekavo account yet, activating creates one.
  3. Messages reach you as notifications from the Mekavo app. Install it from the App Store or Google Play, sign in and allow notifications. If you do not install it, or turn notifications off, messages wait in your account until you open Mekavo. Keep your contact details up to date. We pass messages on, but we cannot promise that anyone will find your item, scan the tag or reach you. Do not rely on a tag in an emergency.
  4. Only put a tag on something that is yours or that you look after. Do not use tags to follow, watch or bother anyone.
  5. You can block a sender. We may hold back messages that our automated checks mark as spam or abuse.
  6. The tag and its service are free. If you bought a printed tag from a seller, that sale is between you and the seller, and any question about the physical tag goes to them.

14.2 If you print and sell tags

  1. You are the seller. The price, the print quality, delivery, returns, tax and the consumer law of the countries you sell in are your responsibility. Mekavo is not part of your sale and receives no money from it.
  2. Making tags is free. The number of unsold tags you may hold at once is shown in your reseller panel, and we may change it. It grows with your trust: one point for each real, different person who activates and uses one of your tags, with a phone they verified with us and the Mekavo app on their phone. A person counts once, however many tags they own. Tags activated by you, on your devices or by accounts you control never count.
  3. Your trust level (Bronze, Silver or Gold, never the number) may be shown to buyers on your shop page and on the page where they activate your tags.
  4. Buyers and finders can report a tag or its seller to Mekavo. We check every report, and we never tell the seller who reported. A report we uphold lowers your trust. If we confirm fraud, your trust and your limit go back to the start.
  5. One account per person. We may cancel unsold tags, lower your limit or close your reseller account if tags are misused, if buyers are misled, or if these Terms are broken.
  6. We keep activated tags working for as long as we run the smart tag service. If we change or stop the service, we will tell resellers first, in the app or by email.
  7. If nobody scans or activates a tag within 90 days of it being made, the tag rests. We tell you 30 days before, and you can keep a batch once for 60 more days. A resting tag no longer counts against your limit but still works: the first scan by a buyer wakes it up. Its code is never given to anyone else.
  8. These Terms, together with the limits shown in your reseller panel, are the whole arrangement between you and Mekavo. Mekavo does not sign separate supply, partner, agency or reseller contracts.
  9. To make tags, you tell us who you are: your full name and the address where you work, and whether you are a business (with its registration, or why there is none) or an individual. You prove a WhatsApp number and check in on it every 30 days, use the Mekavo app with notifications on, and confirm once with your phone's location that you are at that address. Keep these details true and up to date.
  10. To hold more than the first 300 tags, you send us one short live video of the tags you make, showing the code we give you for it, a printed QR code, how "Powered by Mekavo" appears, how buyers receive the tags, and where you work. Only Mekavo sees it; we keep it for 12 months.

14.3 Using the Mekavo name on tags

  1. You may print "Powered by Mekavo" and the tag's QR code exactly as Mekavo gives them to you.
  2. You may not call the product "made by Mekavo" or a "Mekavo label", use Mekavo as your own brand, or say you are a Mekavo partner, agent or official seller.
  3. You may not change the QR code or send it anywhere other than the address Mekavo gives it.
  4. We may ask you to change packaging or listings that break these rules.

15. Shops and Restaurants

This section applies to everyone who sells through Mekavo as a shop, a restaurant, a takeaway or a café — with the till, your own page, online orders, table orders or deliveries.

  1. You are the seller. Your prices, your products and how you describe them, allergen, ingredient and labelling information, opening hours, deliveries, refunds, and the consumer, food and tax law where you trade are your responsibility. Mekavo provides the tools and is not part of your sale.
  2. Card payments from your customers go to your own account with the payment provider shown in your settings (for example Stripe). Mekavo takes no commission on your sales; the provider's own fees apply. Cash and other payments are between you and your customer.
  3. Orders hold your customers' names, phone numbers, delivery addresses and notes. Use them only to serve those orders. Mekavo processes them on your behalf.
  4. The people you add to your team, such as staff or riders, see only what their role allows. You decide who you add and what they can do.
  5. Do not sell anything that is illegal where you trade, and do not mislead buyers. Customers can report a listing and automated checks may flag one for a person to review; we may suspend a shop that breaks these rules.

16. Contact Us

If you have any questions about these Terms, please contact us:

MEKAVO LTD
Company No. 16477044
76 Letchworth Road
Leicester, LE3 6FN
United Kingdom

Email: [email protected]