Refund Policy — Fleet

When and how you can get a refund on a Mekavo Fleet subscription.

Last updated: 12 April 2026

This Refund Policy explains when and how you can request a refund for payments made to MEKAVO LTD (trading as "Mekavo") for the Mekavo Fleet product. Fleet is a paid B2B subscription priced per vehicle — this policy is written with that in mind and is separate from the garage and consumer refund policies.

1. Fleet Subscription Refunds

Mekavo Fleet is billed monthly or annually through Stripe, based on your vehicle count and plan. Our refund policy for Fleet subscriptions is:

  • Within 14 days of first payment, no service used: full refund if no inspections, defects, or compliance reports have been created and no driver accounts have been activated. This applies to your first subscription payment only.
  • Service used: once any of the following actions has taken place, the subscription is considered consumed and becomes non-refundable — an inspection submitted, a defect logged, a compliance report generated, a driver invited and signed in, or an SMS sent from your organisation. By using these features you consent to the immediate performance of the digital service and waive your right to cancel under the UK Consumer Contracts Regulations 2013.
  • After 14 days: no pro-rata refunds are given for unused days. You keep full access until the end of your billing period.
  • Cancellation: you can cancel at any time from Fleet → Settings → Billing, or via the Stripe billing portal. Cancellation takes effect at the end of the current period — you will not be billed again.

2. Per-Vehicle Pricing Adjustments

Fleet subscriptions are priced per active vehicle. Mid-period changes are handled as follows:

  • Adding vehicles: Stripe pro-rates the additional per-vehicle cost for the remainder of the current period, billed on the next invoice.
  • Removing vehicles: your billed vehicle count for the next period drops automatically. We do not issue mid-period refunds for vehicles removed before the period ends — the capacity remains available to you until the period ends.
  • Downgrading plans: takes effect at the start of the next billing period. No refund on the current period.
  • Upgrading plans: pro-rated through Stripe in the same way as adding vehicles.

If your vehicle count drops below the plan minimum, your plan may be moved to a lower tier automatically at the next renewal. We will notify you before this happens.

3. Service Usage & Refund Eligibility

By subscribing to Mekavo Fleet, you acknowledge that:

  • Submitting an inspection, logging a defect, generating a compliance report, inviting a driver, or sending an SMS constitutes use of the digital service.
  • Once any of these has happened, you consent to the immediate performance of the service and waive your right to a cooling-off-period refund under the UK Consumer Contracts Regulations 2013.
  • This is communicated clearly at checkout and again at the moment of first service use.
  • If you are unsure whether Fleet fits your operation, we recommend trialling it before committing — see Section 4.

This structure keeps the policy fair: you can evaluate the platform risk-free in the trial, and once you pay and use compliance features, those consumed services cannot be "returned".

4. Free Trial

Mekavo Fleet offers a free trial with no credit card required. The trial includes a limited vehicle count and a time-boxed window (see your specific offer at signup). There is nothing to refund on a trial. If you subscribe at the end of the trial, the standard terms in Section 1 apply to your first paid period.

5. How to Request a Refund

The fastest way is a support ticket from inside your Fleet dashboard:

  1. Sign in as the fleet owner
  2. Go to Messages → New ticket, subject "Fleet refund request"
  3. Tell us which invoice or subscription payment and the reason
  4. Our team will reply directly in the ticket, usually within one business day

Only the organisation owner can request a refund — the billing contact on file. This prevents refund requests from team members without authority. If you are a manager or driver and believe a refund is owed, please forward this page to your organisation owner.

You can also email from the billing-contact email address, but support tickets are processed faster.

6. Processing Time

  • Refund requests are reviewed within 3 business days
  • Approved refunds are issued through Stripe to the original payment method
  • Funds typically appear on your statement within 5–10 business days, depending on your bank
  • When a refund is issued, access to Fleet may be paused until the billing is resolved — your data is retained per the retention policy in our Fleet Terms

7. Exceptions

We may decline a refund where:

  • The request arrives after the 14-day eligibility window
  • Any of the usage triggers in Section 3 has occurred
  • The account was terminated for a breach of our Fleet Terms of Use (e.g., sharing driver credentials, attempting to bypass rate limits)
  • We detect fraudulent or abusive refund behaviour — repeated sign-up / refund cycles from the same operator

In exceptional circumstances (platform outage, billing error, duplicate charge), we may issue a goodwill refund or account credit regardless of the rules above. Please raise a support ticket and we will review fairly.

8. Contact

The best way to reach us for refund or billing questions is a support ticket from the Fleet dashboard. Otherwise:

MEKAVO LTD (trading as Mekavo)
76 Letchworth Rd, Leicester, LE3 6FH, UK

Email: